Privacy Policy for Flower Delivery Queen's Park

Introduction

At Flower Delivery Queen's Park, we are committed to safeguarding the privacy of our customers and processing personal data in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you place an order with us, whether in Queen's Park or the surrounding districts. This policy applies to all customers ordering through our services, website, or other communication channels.

What Data We Collect

When you order flowers from Flower Delivery Queen's Park, we collect and process various types of information to fulfill your order and provide a positive customer experience. The types of personal data we may collect include:

  • Identity Data: Your name and the name of the recipient.
  • Contact Information: Delivery address, telephone number, and, where applicable, your email address.
  • Order Details: Information about the products you order, delivery preferences, and any messages included with your flowers.
  • Payment Data: Billing information such as payment card details (note: we do not store full card numbers as these are processed securely by our payment processor).
  • Technical Data: IP address, browser type, and similar website usage data when you interact with our online platform.

Lawful Basis for Processing

We process your personal data in accordance with one or more of the lawful bases established by the GDPR:

  • Contractual Necessity: Most of the information we collect and process is necessary to enter into, or perform, our contract with you when you place an order.
  • Legal Obligations: We may process your data to comply with applicable laws and regulations (e.g., for tax or accounting purposes).
  • Legitimate Interests: We may process certain information (e.g., quality monitoring, analytics) to improve our services while ensuring such processing does not override your fundamental privacy rights.
  • Consent: In limited circumstances (such as direct marketing via email, where required), we will only do so with your explicit consent, which you can withdraw at any time.

How We Use Your Personal Data

We use the personal information collected for the following purposes:

  • To process and deliver your flower orders accurately and efficiently.
  • To communicate with you regarding your order, including confirmations and delivery updates.
  • To process your payments securely via our third-party payment processor.
  • To handle customer service requests or enquiries.
  • To analyse and improve our products and services.
  • To comply with legal obligations and resolve disputes.

Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, order and transaction information is retained for up to seven years to comply with accounting and tax laws. Other personal details not required for legal compliance may be deleted sooner upon your request or once the business purpose expires.

Data Processors and Sharing Information

To provide our services, we may share your data with third-party service providers (data processors) who act on our behalf, including:

  • Payment Processors: Securely process your payments.
  • IT Service Providers: Support our website and databases.
  • Delivery Partners: Assist with the delivery of your orders within Queen's Park and surrounding areas.

All processors engaged by Flower Delivery Queen's Park are carefully selected, GDPR-compliant, and operate under contracts detailing their data protection obligations. We do not sell or rent customer personal data to third parties. Data is not transferred outside the United Kingdom or European Economic Area unless adequate levels of data protection are ensured.

Your GDPR Rights

As a customer, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct or update it.
  • Right to Erasure: In certain circumstances, you can request that we delete your personal data, subject to legal retention requirements.
  • Right to Restrict Processing: You may ask us to restrict the processing of your personal data in certain situations.
  • Right to Data Portability: Where applicable, you can request a copy of your data in a commonly used format to transfer to another service provider.
  • Right to Object: You have the right to object to the processing of your data where we rely on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Where we rely on your consent for processing, you can withdraw it at any time.

If you wish to exercise any of these rights, please contact us using the details provided on our website or customer service channels. We will respond to all requests in accordance with GDPR requirements.

Security of Your Data

We take the security of your personal information very seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. This includes encryption of payment data, secure servers, and restricted access protocols.

Children’s Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect information from children. If we become aware that personal data of a child has been collected without appropriate parental consent, we will take steps to delete such data as soon as possible.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Significant changes will be communicated to customers via our website or during the ordering process. We encourage you to review this policy periodically to stay informed about our data processing practices.

Contact and Complaints

If you have any questions about this policy or how your data is processed by Flower Delivery Queen's Park, please contact us via the details on our website. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data is not being used lawfully.

This Privacy Policy applies to all customers ordering from Flower Delivery Queen’s Park and in the surrounding districts, regardless of communication channel used to place the order.