Welcome to the Terms & Conditions for Flower Delivery Queen's Park. These Terms & Conditions set out the basis on which you may access and use our online services for flower delivery in Queen's Park and surrounding areas. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase on our website.
"We", "us" or "our" means the service provider of Flower Delivery Queen's Park. "You" or "your" refers to the customer making a purchase. "Goods" refers to floral products and any related items offered for online flower delivery Queen's Park. "Website" means our online platform from which orders can be made.
These Terms & Conditions apply to all orders placed via our online system for flower delivery within Queen's Park and the surrounding local areas. By accessing our website and placing an order, you are deemed to have read, understood, and agreed to these Terms & Conditions.
To place an order for flower delivery in Queen's Park, you must follow the steps outlined on our website's checkout system. You will have the opportunity to review your order for accuracy at each stage. Upon confirming your selection and providing the necessary delivery and payment details, your order will be processed. You acknowledge that images and descriptions on the website are for illustration purposes only. Flowers and arrangements may vary due to seasonal availability, but alternatives of equivalent value and style will be provided where necessary.
All orders are subject to acceptance, stock availability and payment verification. You will receive a confirmation by way of an on-screen message and/or order summary. This is an acknowledgment of receipt and not a guarantee of delivery or availability until we have dispatched your order. If we are unable to fulfil your request (for instance due to stock constraints or delivery address outside our service area), you will be notified and offered an alternative or full refund.
You must ensure that all information supplied during the order process is complete and accurate, including recipient details, delivery address, card messages and preferred delivery date. We cannot be held responsible for delays or issues arising from incomplete or incorrect information provided at checkout.
Payment for online flower delivery in Queen's Park must be made in full at the time of placing your order. We accept approved credit and debit cards, and other payment methods as displayed on our website. All transactions are processed through a secure payment gateway to protect your financial information.
By submitting your payment details, you confirm that you are authorised to use the payment method and that sufficient funds are available. We reserve the right to decline an order if payment is not authorised, if we suspect fraudulent activity or at our sole discretion. Prices for our goods and delivery services are clearly set on our website and are inclusive of applicable VAT charges, unless otherwise stated. We reserve the right to alter prices without prior notice, but confirmed orders will not be affected by subsequent changes.
We offer flower delivery within Queen's Park and surrounding areas, subject to our delivery schedule, which is outlined on our website. While we aim to meet your preferred delivery date and time, delivery dates are not guaranteed. Adverse weather, exceptional demand, traffic, or other circumstances beyond our control may result in unavoidable delays. In these situations, we will endeavour to notify you and arrange a revised delivery window where possible.
It is your responsibility to ensure that the recipient will be available to receive the flowers at the provided address on the scheduled delivery date. Where the recipient is unavailable, we may attempt to leave the flowers with a neighbour, at a safe location, or leave a calling card with instructions for collection or redelivery, at our discretion. You accept these options unless you have specifically instructed us otherwise at the point of order.
Risk of loss or damage to the goods passes to you at the point of delivery. We will not be liable for loss or damage arising after successful delivery or from failure to follow storage/care instructions.
If you wish to cancel or change your flower delivery order in Queen's Park, you must contact us as soon as possible. Orders can usually be cancelled or changed up to 24 hours prior to the scheduled delivery date. For same-day or next-day deliveries, cancellations may not be possible due to the perishable nature of flowers and the speed of our order processing.
To amend your order (such as changing delivery address or message card), please notify us promptly. While we will make every effort to accommodate amendments, changes requested less than 24 hours prior to delivery may not be guaranteed. If we are unable to cancel or change your order due to it already being scheduled, prepared, or en route for delivery, you will be liable for the full order value. Where cancellations are accepted within the permitted timeframe, a full refund will be issued using your original payment method. Refunds may take several business days to appear in your account, depending on your payment provider.
We take pride in delivering fresh, high-quality flowers in Queen's Park and the nearby areas. If, for any reason, you are dissatisfied with the flowers received, please contact us within 24 hours of delivery. As flowers are perishable products, we require prompt notification and, where possible, a photograph to assess the issue.
We will, at our discretion, offer a replacement, partial refund, or full refund, depending on the circumstances. Returns of perishable goods may not be possible; however, customer satisfaction is important to us, and all complaints are assessed on a case-by-case basis. Faults caused by improper handling or storage after delivery do not qualify for refund or replacement.
We shall not be liable for any loss or damage arising from delay or failure to deliver flowers as a result of circumstances beyond our control (including, but not limited to, natural disasters, strikes, traffic delays, or adverse weather). Our liability to you is limited, in any event, to the full amount paid for the goods and services concerned.
Except as expressly stated in these Terms & Conditions or as required by law, we make no additional warranties, express or implied, regarding the goods or services provided. Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
All content, images, and materials featured on our website are owned or licensed by us and may not be copied, reproduced, or used without prior written permission. Your use of our website and services is limited to ordering flower deliveries in accordance with these Terms & Conditions.
Your personal information is handled in accordance with our privacy policy and current data protection legislation. We collect and process necessary details to fulfil your online flower delivery Queen's Park order and keep you updated regarding its status. We do not share your personal data with third parties except as required for processing and delivering your order or as compelled by law.
We reserve the right to amend these Terms & Conditions from time to time. Any changes will be posted on our website and will apply to orders placed after the updated terms have been published. It is your responsibility to review the latest version prior to making a purchase.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, such provision shall be severed and the remainder of the Terms shall continue in full force and effect.
These Terms & Conditions, and all transactions involving online flower delivery Queen's Park, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction in respect of any dispute arising in relation to these terms.
These Terms & Conditions constitute the entire agreement between you and us in relation to the sale and delivery of flowers in Queen's Park and supersede any and all prior agreements, communications or arrangements, whether written or oral.
We are committed to providing an excellent service to every customer in Queen's Park and the surrounding areas. If you have any questions or concerns regarding your online flower delivery, please contact our customer service team using the options provided on our website.
These Terms & Conditions apply to every customer using our online flower delivery service in Queen's Park and all nearby areas covered by our delivery routes.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is HF ONE LONDON LIMITED
Company number: 14314390
Unit 19 1-13 Adler Street, London, England, E1 1EG.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Queen's Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Queen's Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
